General Terms and Conditions of Sale

1. Unless expressly agreed otherwise, all our services and deliveries are subject to these general terms and conditions of sale, which take precedence over the buyer’s general terms and conditions. By issuing a purchase order and accepting the delivery of goods or services, the buyer expressly and exclusively confirms their acceptance of these general terms and conditions. These terms also apply to any subsequent services and deliveries ordered by the same buyer, whether or not reference is made to them.
   
   
2. Every order must be paid in cash upon delivery and is irrevocable, whether or not a deposit has been paid. If the customer refuses to accept the ordered goods, the seller may either enforce delivery through legal action or claim compensation of 20% of the agreed price, as a lump-sum indemnity not subject to dispute. Prices applicable are those in effect at the time of delivery. Prices in our price lists and catalogues are for information only.
   
   
3. Orders or commitments made by our agents or representatives are only binding upon us after written confirmation from us.
   
   
4. Delivery times are given for information only. Any delay shall not entitle the buyer to cancel the order or claim compensation. Force majeure or acts of third parties shall extend the performance period by the duration of the hindrance.
   
   
5. Goods are deemed delivered, received, and accepted at our premises, even if we agree to deliver them to the customer’s address. Deliveries are made at the recipient’s risk. For orders exceeding €500 (excl. VAT), delivery is free in Belgium, Luxembourg, or the Netherlands.
   
   
6. All payment obligations of the customer must be carried out at the seller’s address. Our invoices are payable in cash, unless otherwise agreed in writing. Payments may never be made directly to staff members or representatives, unless with our written authorization.
   
   
7. Any complaint must, under penalty of forfeiture, be made by registered letter to our registered office within 8 calendar days of delivery of goods or services.
   
   
8. Our goods are guaranteed by the manufacturer against manufacturing defects and faulty materials. This warranty is void if any non-authorized person has performed work on the goods. The warranty applies only if the goods have been used under normal conditions, and excludes improper use, negligence, lack of maintenance, or misuse. In any case, our liability is strictly limited to replacement or return of defective parts under the manufacturer’s warranty, excluding any other compensation of any kind.
   
   
9. Any invoice not paid by its due date will automatically bear interest at 12% per year (each month begun being considered a full month), without prior notice. In addition, the outstanding amounts will be increased by a fixed compensation of 15% with a minimum of €50. Non-payment of one invoice makes all other outstanding amounts immediately payable.
   
   
10. Retention of title: notwithstanding article 1583 of the Civil Code, ownership of the sold goods is transferred to the customer only after full payment of the agreed price. Until then, the customer may not pledge the goods or use them as security.
    
    
11. In case of non-payment of our invoices on their due date, we may, automatically and without notice, consider the sale terminated. We are then entitled to take back the goods from the customer, without prejudice to compensation for damages suffered.
    
    
12. The fact that the seller does not enforce one or more provisions in these general terms and conditions shall not be interpreted as a waiver of the right to enforce them later.
    
    
13. Microfilms, microfiches, photocopies, faxes, and emails prepared by us shall have the same evidential value as originals.
    
    
14. Any dispute arising from this agreement falls under the exclusive jurisdiction of the courts of the judicial district of Brussels, in particular the Justice of the Peace of the Second Canton of Brussels. Only Belgian law applies.
    
    
15. The possible nullity of one or more provisions of these general terms and conditions shall in no case result in the nullity of the entire agreement. The other provisions shall remain fully applicable.